Last updated: October 2025
1. Shipping Information
At CivicFog, we aim to provide fast, secure, and affordable delivery to all of our customers across the United Kingdom and Europe.
All orders are carefully processed and shipped from our UK warehouse in Newcastle upon Tyne.
Shipping Cost
- Standard shipping: £6.00 flat rate
- Available for all orders within the UK and Europe
- The shipping fee is applied once per order, regardless of how many items are purchased
Delivery Times
- United Kingdom: 2–4 business days
- Europe (EU countries): 4–8 business days (depending on destination)
- Orders are processed Monday–Friday, excluding public holidays
- You will receive an email with tracking information once your order has been dispatched
Order Processing
Orders are normally processed within 1–2 business days after payment confirmation.
Please note that delivery delays may occasionally occur during holidays or high-volume periods.
International Delivery Notes
- Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
- CivicFog cannot be held responsible for courier or customs delays once your order has been shipped.
2. Returns Policy
We want you to love your purchase from CivicFog.com.
If you are not completely satisfied, you can return your order within 14 days of delivery for a refund.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original packaging, and in resellable condition
- You must provide proof of purchase (order confirmation or receipt)
- Returns must be requested within 14 days of delivery
Non-Returnable Items
We cannot accept returns for:
- Opened or used computer components (such as GPUs, CPUs, and accessories) unless faulty or damaged
- Digital products or software licenses
- Items not purchased directly from CivicFog.com
Return Process
- Contact our support team at [email protected] with your order number and reason for return.
- Our team will issue a Return Authorization (RA) and provide return instructions.
- Ship the item back to us using a trackable courier service.
- Once the item is received and inspected, we will process your refund.
Please note:
Customers are responsible for return shipping costs, except when the product is defective or incorrect.
3. Refund Policy
- Approved refunds will be issued within 5–10 business days to your original payment method.
- If your return is approved due to a defective or incorrect item, the £6.00 shipping cost will also be refunded.
- For other reasons (e.g., change of mind), the original shipping charge is non-refundable.
4. Exchanges
We do not currently offer direct exchanges.
If you wish to replace a product, please return it for a refund and place a new order through our website.
5. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery at [email protected].
- Include your order number and clear photos of the packaging and damaged product.
- We’ll arrange a replacement or full refund at no additional cost to you.
6. Contact Information
For all shipping, returns, or refund inquiries, please contact our support team:
CivicFog
🌐 www.civicfog.com
📞 Phone: +44 078 1526 4513
📧 Email: [email protected]
🏠 Address: 69 Durham St, Newcastle upon Tyne, NE4 6XQ, United Kingdom
